Help: EHR Incentive Program Questions and Assistance


(Updated 02/08/2018)


Troubleshoot Common Access Issues and Error Messages

Are you getting an error message when logging into MAPIR, or are you experiencing a missing link? Our Logging into MAPIR: Issues and Suggestions page has step-by-step guidance on common system access issues.

Contact the Vermont Medicaid PIP/EHRIP Team

For questions and assistance with Vermont’s PIP/EHR Incentive Program and the MAPIR system, contact the VT Medicaid PIP/EHRIP Team at The PIP/EHRIP Team mailbox is monitored during regular business hours, and we endeavor to respond to all queries within 24 hours.

Vermont Information Technology Leaders

Vermont Information Technology Leaders, Inc. (VITL) is a nonprofit organization that advances health care reform efforts in Vermont through the use of health information technology, and is the legislatively designated operator of the Vermont Health Information Exchange (VHIE).  For assistance with Meaningful Use issues and Security Risk Assessment services, contact them for more information: VITL Contact Page.

CMS Registration and Attestation Helpdesk

The CMS Registration and Attestation website maintains The Electronic Health Record (EHR) Information Center to assist providers will all of your registration and attestation system inquiries.
EHR Information Center Hours of Operation:

    7:30 a.m. – 6:30 p.m. (Central Time) Monday through Friday, except federal holidays.  

    1-888-734-6433* (primary number) *(press option 1) or 888-734-6563 (TTY number)

For questions, contact the Vermont PIP/EHRIP Team at

Back to the Vermont Medicaid PIP/EHRIP Home Page

(Page last updated 10/22/2018)